NexusTours remains at the forefront of innovation and takes a new step to the next level of service and product offerings for Groups & MICE with the introduction of the new ‘Group Concierge Program’. This will continue to enhance quality through adding a dedicated team of staff committed to the organization of trips and exclusive events for groups. The program will provide personalized attention 24/7 to its customers at preferential prices.
The official program launch took place in early May 2018 in the 15 countries and 48 destinations where NexusTours operate, starting off in those that carry a large volume of customers such as Mexico, the Dominican Republic, Cuba and Jamaica.
In this sense, to exceed customer expectations, the brand incorporates a team of 56 people who will be responsible for planning logistics, private transportation in destination, lodging and any technical aspects involved to make all events successful. This team will complement the Corporate and Nexus destination staff already focused on the segment of groups, meetings, incentives, conferences and events.
Nexus will provide affordable prices and exclusive benefits for the purchase of group tours. These include personalized welcome and immediate assistance available 24 hours a day, 7 days a week via telephone or through electronic means.
“Since the incorporation of our Groups & MICE department in 2014, we have strived to develop differentiated product strategies and special conditions aimed at this segment, in which we have achieved a spectacular increase thanks to our unique and personalized service. With our new Group Concierge service, we take a step further in exceeding the expectations of our clients, surprising them and placing at their disposal a great expert team that responds to each one of their needs throughout all stages of the trip, from their quotation and reservation, to their stay at the destination”, stated Ruben Gutierrez, Managing Director.
In this way, NexusTours continues to strengthen the quality for its Groups & MICE services and seeks to increase the trust of its Guests and more than 500 Travel Partners with whom it works today.
We are the leading Destination Management Company in the region, with a presence in 15 countries and 48 destinations in the Caribbean and Latin America, transporting more than 2 million passengers a year. We belong to the Sunwing Travel Group and, backed up with more than 20 years of experience in the field, we have our own fleet of modern vehicles for transfers and excursions. We offer the most comprehensive program of in-destination services, both at the airport and at the tour and hospitality desks in the hotels. We are committed to excellence in customer service and assistance; for this reason we offer the most up-to-date channels providing customer service 24 hours a day, 365 days a year, through our Contact Center, website, online chat service and our App Connect2Nexus whereby travelers can find all the information they need and are able to contact our professional team free of charge.
In addition to the Tour Operators within our group such as Sunwing Vacations, Signature Vacations and Vacation Express, we are honored to be trusted by more than 500 prominent Tour Operators, leaders in their markets of Latin America, Mexico and Europe, among them, TUI Travel Group.
For more information, visit www.nexustours.com/corporate
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