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NexusTours Contact Center 24/7: personalized services that bet on quality

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In its daring approach for quality service, NexusTours makes available to travelers a Contact Center service to take care of petitions, queries and bookings, offering personalized attention 24/7 through a team of professionals for pre-sold, In-Resort and post-sale of its products that range from land transportation, up to top-of-the-line tours, including many on-destination services.

With over 20 years’ experience within the touristic sector, this regional leader company includes in its mission optimal management regarding Customer Service, looking into requests from over 2 million passengers that now trust the brand and enjoy 48 destinations within Mexico, the Caribbean and Central America where it has presence.

Call Center NexusTours

These Contact Centers are inside NexusTours’ headquarters in Mexico and Dominican Republic; both centers taking care of all the countries where the company operates, Cuba, Mexico, Dominican Republic, Jamaica, Costa Rica, Panama, Saint Lucia, Sint Maarten, Bahamas, Honduras, Colombia, Aruba and Curacao.

This way, NexusTours commits itself to the pursuit of its clients’ satisfaction and loyalty, thanks to record response times at the available telephone numbers attending the whole world +52 998 251 6559, also free calling from the USA and Canada through +1 855 706 3987, and from Mexico 01 800 070 0033.

 Likewise, this leading destination management company also offers the most modern technologies through its Chat Online 24/7, available on its website and through the App Connect2Nexus, offering to passengers instant response and solutions to all their requests.

Attending NexusTours’ clients through multi channeling increases travelers’ satisfaction by reducing on-destination incidences, while giving them the opportunity to have their needs detected and to offer them new business opportunities, which today are the added value that establishes an approach different to that of competitors’.



 We are the leading Destination Management Company in the region, with a presence in over 15 countries and more than 48 destinations in the Caribbean and Latin America, transporting more than 2 million passengers a year. We belong to the Sunwing Travel Group and, backed up with more than 20 years of experience in the field, we have our own fleet of modern vehicles for transfers and excursions. We offer the most comprehensive program of in-destination services, both at the airport and at the tour and hospitality desks in the hotels. We are committed to excellence in customer service and assistance; for this reason we offer the most up-to-date channels providing customer service 24 hours a day, 365 days a year, through our Contact Center, website, online chat service and our App Connect2Nexus whereby travelers can find all the information they need and are able to contact our professional team free of charge.

In addition to the Tour Operators within our group such as Sunwing Vacations, Signature Vacations and Vacation Express, we are honored to be trusted by more than 500 prominent Tour Operators, leaders in their markets of Latin America, Mexico and Europe, among them, TUI Travel Group.

For more information, visit

 For media queries please contact:

Milagros Alfonzo

Communication Coordinator

26 Jul, 17



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